Select a Help Category
Most Frequently Asked
How to Deposit
Log In to Your Account
Log in to your Shillong Teer account and click the "Deposit" button in the top menu.
Choose Payment Method
Choose bKash, Nagad, or Rocket. Enter the amount — minimum ৳200.
Complete Payment
Send the exact amount to the number shown. Make a note of your transaction ID.
Confirm Balance
Your balance usually updates within 30 seconds. If it doesn't, please contact support.
How to Withdraw
Go to Withdrawal Menu
Log in to your account and select the "Withdraw" option. Check your balance.
Method & Amount
Enter your preferred mobile banking number and amount. Minimum ৳500.
Verification
Confirm the request with your OTP or PIN for security.
Get Paid
Funds typically arrive within 5–30 minutes. Maximum processing time is 2 business hours.
Frequently Asked Questions
Report an Issue
If you can't find your answer in the FAQ, submit a support ticket. We typically respond within 30 minutes.
Your information is fully secure and encrypted
Talk to Us
Live Chat
The fastest way to get instant help. Average response time is 3 minutes.
Start ChatFor complex issues, send us an email. We typically respond within 1–2 hours.
support@shillongteer.betCallback
Request a callback for urgent issues. We'll call you directly.
Request a CallbackFAQ Page
Find a full list of common questions on the FAQ page — everything you need, all in one place.
View FAQsThe Shillong Teer Help Center was built with Bangladeshi players in mind. We know that many players may not be familiar with technical topics, and it's completely natural to have questions as a newcomer. That's why every guide is written in plain, easy-to-understand language.
The most common deposit question we get is: "I sent money but it hasn't shown up in my balance." This is usually caused by a network delay. If you keep your transaction ID handy, we can resolve any issue quickly. So don't delete the confirmation message you receive from bKash or Nagad.
Withdrawal times at Shillong Teer average between 5 and 30 minutes — one of the fastest in the market. Larger withdrawals may occasionally require account verification, but this is a one-time process. Once verified, there are no further hassles.
Support Response Hours
Live Chat
Avg. 3 minutes · Max 10 minutes · Available 24/7
Deposit Issues
Usually 15 minutes · 5 minutes for urgent cases
Withdrawal Process
5–30 minutes · Up to 2 business hours for large amounts
Account Issues
Live chat: 30 min · Email: 1–2 hours
Verification Process
2–4 business hours after document submission
How to Stay Safe
Account security on Shillong Teer is largely in your own hands. We will never ask for your password or OTP over the phone or by message. If anyone contacts you claiming to be Shillong Teer and asks for this information, it is a scam. Report it to us immediately.
Keep Two-Factor Authentication (2FA) enabled. With it on, even if someone has your password, they still can't log in without the OTP. You can easily turn this on from your Account Settings.
Use a mix of letters, numbers, and special characters when creating your password. Never reuse the same password on other sites. It's good practice to change your password every 3 months.
Responsible Betting Help
Shillong Teer believes betting is a form of entertainment, not addiction. If you ever feel that betting is affecting your daily life — your family, work, or finances — please reach out to us.
You can set daily or monthly deposit limits on your account. Once active, any bet exceeding the set amount will be blocked automatically. This tool is free and always accessible in your account settings.